Privacy Policy
When you visit or make a purchase from Dr. Pen Home (the "Site" or "we"), this Privacy Policy explains how the company gathers, uses, and discloses your personal information.
Collecting Personal Information
We gather specific data about your device, how you use the Site, and information required to complete your transactions when you visit the Site. If you contact us for customer service, we might additionally gather more information. Any information that can be used to uniquely identify an individual, such as the data below, is referred to as "Personal Information" in this Privacy Policy. To learn more about the types of personal information we gather and why, see the list below.
Device information
Web browser version, IP address, time zone, cookie information, websites or items you visit, search phrases, and your interactions with the site are a few examples of the personal information that is gathered.
The information is gathered in order to properly load the website for you and to analyze site usage in order to improve it.
The collection's source: automatically gathered by the use of cookies, log files, web beacons, tags, or pixels when you visit our website.
Disclosure for business purposes: shared with Facebook, Instagram, Pinterest, Google Analytics, and our processor Shopify.
Order information
Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number are a few examples of the personal information that is gathered.
The goal of collection is to fulfill our contract by providing you with goods or services, process your payment information, set up shipping, send you invoices and/or order confirmations, stay in touch with you, check our orders for fraud or other risks, and, when permitted by your preferences, send you information or advertisements about our goods or services.
The source of the collection was you.
Disclosure for business purposes: shared with our fulfillment providers, payment gateways, warehousing, last-mile shipping carriers, and processor Shopify.
Customer support information
Examples of Personal Information collected: Name, Email, Phone, Billing Address, Shipping Address.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Minors
People under the age of eighteen are not supposed to use this site. We don't purposefully gather children's personal information. If you are the parent or legal guardian and you think your child has given us personal information, please request that it be deleted by contacting us at the address below.
Sharing Personal Information
To enable us deliver our services and carry out our agreements with you, as previously mentioned, we give your personal information to service providers. For instance:
Our online store is powered by Shopify. More information regarding Shopify's use of your personal data can be found at https://www.shopify.com/legal/privacy.
In order to react to a subpoena, search warrant, or other legitimate request for information we receive, to comply with applicable laws and regulations, or to otherwise defend our rights, we may release your personal information.
Behavioural Advertising
As previously said, we utilize your personal information to send you marketing messages or targeted ads that we think you might find interesting. For instance:
To better understand how our clients use the site, we use Google Analytics. Go to https://policies.google.com/privacy?hl=en to learn more about how Google uses your personal information.Google Analytics opt-out is also available at https://tools.google.com/dlpage/gaoptout.
We give our advertising partners access to data on how you use the Site, what you buy, and how you engage with our advertisements on other websites. Depending on where you are, you may be asked to consent to the use of cookies or other similar technologies, but in other circumstances, we gather and share some of this information directly with our advertising partners.
The Network Advertising Initiative's ("NAI") instructional page, located at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, provides additional details on how targeted advertising operates.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, by going to the Digital Advertising Alliance's opt-out site at http://optout.aboutads.info/, you can choose not to use certain of these services.
Using Personal Information
In order to provide you with our services—which include: offering goods for sale, handling payments, shipping and order fulfillment, and informing you of new goods, services, and promotions—we need your personal information.
Lawful basis
If you live in the European Economic Area ("EEA"), we process your personal information in accordance with the General Data Protection Regulation ("GDPR") on the following legal grounds:
Your approval; The fulfillment of the agreement between you and the website;
adherence to our legal duties; to safeguard your fundamental interests; to carry out an activity that serves the public interest; for our justifiable purposes, which do not supersede your basic liberties and rights.
Retention
Unless you request that we delete it, we will keep your personal information on file after you place a purchase through the site. Please refer to the "Your rights" section below for additional details regarding your right of erasure.
Automatic decision-making
If you live in the European Economic Area (EEA), you have the right to object to processing that is based only on automated decision-making, including profiling, if that decision has a substantial impact on you or has a legal consequence.
We [DO/DO NOT] use customer data to make fully automated decisions that have a substantial impact on the law or other areas.
Limited automated decision-making is used by our processor Shopify to stop fraud that doesn't significantly affect you legally or in any other way.
Services that include elements of automated decision-making include:
IP addresses linked to recurring unsuccessful transactions are temporarily blocked from use. The persistence of this denylist is limited to a few hours. Credit cards linked to IP addresses on the denylist are temporarily blocked. The duration of this denylist is a few days.
Your rights
GDPR
You have the right to request that your personal information be updated, changed, or deleted, as well as to view the personal information we have on file about you and transfer it to a different service if you live in the European Economic Area. Please use the contact details provided below to get in touch with us if you would like to exercise these rights.
After being processed in Ireland, your personal information will be sent outside of Europe, including to Canada and the US, for storage and additional processing. Check out Shopify's GDPR Whitepaper at https://help.shopify.com/en/manual/your-account/privacy/GDPR for additional details on how data transfers adhere to the GDPR.
CCPA
If you live in California, you have the "Right to Know," which is the ability to see what personal information we have on you, transfer it to another provider, and request that it be updated, deleted, or corrected. Please use the contact details provided below to get in touch with us if you would like to exercise these rights.
Please email us at the address below if you would want to assign an authorized agent to make these requests on your behalf.
Cookies
When you visit our website, a cookie—a tiny bit of data—is transferred to your computer or device. Functional, performance, advertising, and social networking or content cookies are among the many types of cookies we utilize. By enabling the website to remember your actions and preferences (such region selection and login), cookies improve your surfing experience. This eliminates the need for you to enter this information again whenever you visit the website or navigate between pages. Additionally, cookies give information on how users interact with the website, such as whether they are returning or if this is their first visit.
The following cookies are used by us to deliver our services and to enhance your experience on our site.
Do Not Track
Please be aware that when we detect a "Do Not Track" signal from your browser, we do not change our data gathering and usage methods because there is no industry-wide consensus on how to react to such signals.
Changes
This Privacy Policy may be updated periodically for operational, legal, or regulatory purposes, or to reflect, for instance, modifications to our practices.
Contact
Please use the information below to contact us by mail or by email at businessdrhome@gmail.com if you have any questions, concerns
Last updated:12 January 2025
You can file a complaint with the appropriate data protection authority if you're not happy with how we handled your complaint.Additionally,