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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

PRODUCT

Are your products genuine Dr. Pen products?

As an authorized UK retailer of Dr. Pen products, we ensure authenticity with every purchase. You can have complete peace of mind because all our products are covered by a comprehensive manufacturer's warranty. Additionally, we offer dedicated product support to assist you at every step. Whether you have questions about product usage, encounter any issues, or need advice, our support team is just a call or message away, committed to ensuring you have a seamless experience with your purchase.

What will I look like post-treatment?

After the procedure, you will have slight swelling and some redness for 24 to 48 hours. Small, pinpoint bleeding is also common. Your skin will become slightly dry and flaky after a few days, but this will go away over the course of a week.

What is the downtime?

Since you will have slight redness, pinpoint bleeding, and swelling for a few days following treatment, it is advised that you avoid using your Dr Pen three to five days prior to an event.

Is it painful?

The depth of the needle you use and whether or not you use numbing lotion will determine how uncomfortable the procedure is for you. You will feel less discomfort if the needle depth is shorter.

For lengths longer than 0.25mm, it is recommended to apply a numbing lotion prior to needleing. In addition to lubricating your skin, applying a serum like hyaluronic acid may assist ease some discomfort during the microneedling procedure.

How often should I use my Dr Pen?

It is okay to use microneedling every four to six weeks. You will need at least three treatments to induce collagen. Scar reduction calls for three to six. The interval between treatments should be four to six weeks.

SHIPPING

What shipping methods do you use?

Enjoy complimentary next working day delivery via UPS/USPS or FEDEX on all orders. Orders placed before 2pm will be dispatched the same working day, while weekend orders will be processed the following Monday.

When will I get my product?

Take advantage of free next-working-day delivery on all orders by FEDEX or UPS/USPS. Weekend orders will be handled the following Monday, while orders submitted before 2:00 pm will be shipped the same working day.

ABOUT MICRONEEDLING

How does microneedling work? 

In order to produce micro-wounds, the Dr. Pen device glides along the skin and penetrates the top layers of your skin, causing the body to produce collagen and elastin fibers in response. Over time, this results in fuller skin that lessens the appearance of fine lines and scarring.

Which conditions does microneedling treat?

Mild to moderate acne scarring, fine lines and wrinkles, sagging skin, uneven skin tone (hyperpigmentation), skin texture, and stretch marks are among the many ailments that microneedling can address.

ORDER

How do I place an order?

Just put the things you want in your cart and check out. To finish your order, provide your name, shipping address, and payment information.

How can I cancel or change my order?

For any cancellations or amendments, please reach out to dreamxijie@gmail.com. We're here to assist you promptly.

How can I return a product?

We stand behind our products with a 60-day money-back guarantee. Contact dreamxijie@gmail.com.net to arrange a return. For further details, refer to our return policy link at the bottom of this page.

Do I need to establish an account to place an order?

No, an account is not required.

Didn’t find your answer?

Please feel free to contact us.